Free Pickup and Return service. If you want to return your mobile due to any issue then here is the 12 steps to get the job don.
SOURCE: ZenTalk
Step 1:
You must first contact with 1800209365Asus Customer care on this toll-free number : 18002090365
Step 2:
The Call Center will ask you to provide the following details
- Name
- Contact Number
- Address with Pin code
- Unit Serial Number
- Problem
Step 3:
The call center will respond to your query and provide the solution to you accordingly.
Step 4:
If the problem is not resolved then, the Call center will close the case... but if the problem still persists then check STEP 5 below
Step5:
If the problem is not resolved then, the Call center will offer following services to you
- Carry-in service ( The call center will guide you to nearest Service center from your location).
- Pickup And Return Service(PUR)- You are eligible for this if your location more than 50KM away from any service center
Step 6:
If you are eligible for pickup and return and in case that you opt for the pickup and return service then, the call center will create a case and information the case ID to you.
Step 7:
The Call center will then inform your about the Procedure of pickup and return
Step 8:
Asus will verify all the details and will arrange the pickup through the Forwarder.
Step 9:
The Forwarder will deliver an Empty Box to your premises.
Step 10:
Then you may pack the faulty material or device and inform the Forwarder.
Step 11:
The forwarder will pick up from given your location and deliver to RMA
Step 12:
Once the repairing done by RMA, The forwarder will pick up the Material/Device and deliver it to you(Free Of Cost)
This tutorial is based on "Free Pickup and Return Service". I hope you guys understand it properly, if you have any doubts then comment Below.
Visit again for more fun
"Asus ZenFone Blog"
-Vinay
0 comments: